Corp-Sub-Onboarding-Feedback-Survey

Dear valued subscriber,

In recent weeks, you have received a series of emails from us detailing your onboarding information and exclusive benefits made available to our subscribers.

At SPH Media, we are committed to continually enhance your customer experience. Your inputs and feedback are invaluable and we hope to gain insight into your onboarding experience with us, and it will guide our efforts to further enhance the process in future.

This survey will approximately take 10 mins to complete.

Name

Phone

Username / Account email

Enter your mySPH LoginID.

Marketing Consent

* I agree and consent to SPH Media Terms and Conditions and Privacy Policy as amended from time to time.
In addition, I consent to the collection, use, processing and disclosure of my personal data by SPH Media Limited, its related corporations and affiliates as well as their agents and authorised service providers
(please tick as appropriate):

for marketing and promotional purposes and other Additional Purposes as set out in paragraph [3.3] of SPH Media Privacy Policy; and

using my Singapore telephone number and any other personal data records to send me marketing or promotional messages (including via voice calls, text messaging and fax).
Age
Please select
- Please select
- Under 25
- 25 - 34
- 35 - 44
- 45 - 54
- Over 55
Field is required.
Gender
Please select
- Please select
- Male
- Female
- Prefer not to say
Field is required.
In which industry are you employed in?
Please select
- Please select
- Accounting / Auditing / Taxation
- Admin / Secretarial
- Advertising / Media
- Architecture / Interior Design
- Banking and Finance
- Building and Construction
- Consulting
- Design
- Education and Training
- Engineering
- Entertainment
- Environment / Health
- Events / Promotions
- F&B
- General Management
- General Work
- Healthcare / Pharmaceutical
- Hospitality
- IT (Information Technology)
- Insurance
- Legal
- Logistics / Supply Chain
- Manufacturing
- Marketing / Public Relations
- Medical / Therapy Services
- Personal Care / Beauty
- Precision Engineering
- Public / Civil Service
- Purchasing Merchandising
- Real Estate / Property Management
- Repair and Maintenance
- Risk Management
- Sales / Retail
- Sciences / Laboratory / R&D
- Security and Investigation
- Social Services
- Telecommunications
- Travel / Tourism
- Wholesale Trade
- Others
- Unemployed / Retired
Field is required.
Which of the following best describes your job function/role?
Please select
- Please select
- Administrative
- Business Operations
- Corporate Communications / Public Relations
- Customer Service
- Engineering
- Finance / Accounting
- Human Resources
- IT (Information Technology)
- Logistics & Supply Chain
- Marketing
- Sales / Business Development
- Production / Manufacturing
- Project Management
- Purchasing / Sourcing
- Quality Assurance
- Research and Development
- Risk Management
- Others
- Unemployed / Retired
Field is required.
What is the main reason you are using SPH Media’s news publications?

To stay informed on local and international current affairs

To be exposed to different viewpoints through opinions and analysis on my favourite topics

To do my work

Others (Please specify in the following question)
If you have chosen 'Others', please specify the other reason(s) you are using SPH Media's news publications for.
Over the last few weeks, you have received a series of emails from us on onboarding and account set-up instructions. How would you rate the overall account set-up process? Select one that applies to you the most.
1 - The account set-up process for mySPH account has not been smooth. (i.e unclear login instructions, unable to access my account, unable to access the news publications etc) 5 - The account set-up process for mySPH account has been very smooth.
Please select
- Please select
- 1
- 2
- 3
- 4
- 5
Field is required.
After the onboarding journey, I am clear on how to set my password and log into mySPH account. Select one that applies to you the most.
1 - I am still not clear on how to set my password or log in at all. 5 - I am very clear on how to set my password and log in.
Please select
- Please select
- 1
- 2
- 3
- 4
- 5
Field is required.
I am aware of what my subscription benefits are. (i.e. what publications you are entitled to, features offered by each publication, subscriber exclusive benefits, and etc.) Select one that applies to you the most.
1 - I am still not aware of any subscription benefits at all. 5 - I am now aware of all my subscription benefits.
Please select
- Please select
- 1
- 2
- 3
- 4
- 5
Field is required.
As part of onboarding you to SPH Media’s news publications, you are also provided with an Onboarding Guide in the email to help you understand the full suite of features offered by various publications. How useful is the content in helping you to understand the features offered? Select one that applies to you the most.
1 - The content shared in the Onboarding Guide is not useful at all in helping me to understand the features I am entitled to. 5 - The content shared in the Onboarding Guide is very useful in helping me to understand the features I am entitled to.
Please select
- Please select
- 1
- 2
- 3
- 4
- 5
Field is required.
What do you think of the number of emails sent to you in the last few weeks?
Please select
- Please select
- The number of emails is too few.
- The number of emails is sufficient.
- The number of emails is too many.
Field is required.
Overall, I am satisfied with the onboarding experience with SPH Media. Select one that applies to you the most.
1 - I am not satisfied with the overall onboarding experience. 5 - I am very satisfied with the overall onboarding experience.
Please select
- Please select
- 1
- 2
- 3
- 4
- 5
Field is required.
After being onboarded to our various news publications, how frequently do you think you will log in to mySPH account to read the news?
Please select
- Please select
- Everyday
- At least once a week
- At least once a month
- At least once every 3 months
- Not at all
Field is required.
On a scale of 1 to 10, how likely are you to recommend SPH Media’s news publications to a friend or colleague?
Please select
- Please select
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
Field is required.
Why did you choose this score?
What else could we do to improve our onboarding flow?
Is there anything that wasn’t covered during our onboarding process that you would like to see? (e.g. assistance in account set-up, more information on subscribers-exclusive features, newsletters information, and etc.)
Thank you for your submission.
Your valuable input will assist us in refining our user onboarding experience. We appreciate you for taking the time to share your thoughts with us.

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