Scarlet | Corp-Sub-Onboarding-Feedback-Survey

Dear valued subscriber,

Over the past few weeks, you would have received a series of emails from us detailing your onboarding information & subscriber exclusive benefits.

We are always striving to enhance the customer experience for you. Through this survey, we aim to find out your opinion on the onboarding experience with SPH Media and your feedback will be pivotal in helping us to improve the experience further in the future.

This survey will take approximately 5 mins to complete.

Name

Phone

Username / Account email

Enter your mySPH LoginID.

* I agree and consent to SPH Media Terms and Conditions and Privacy Policy as amended from time to time.
In addition, I consent to the collection, use, processing and disclosure of my personal data by SPH Media Limited, its related corporations and affiliates as well as their agents and authorised service providers
(please tick as appropriate):

for marketing and promotional purposes and other Additional Purposes as set out in paragraph [3.3] of SPH Media Privacy Policy; and

using my Singapore telephone number and any other personal data records to send me marketing or promotional messages (including via voice calls, text messaging and fax).
Age
Please select
- Please select
- Under 25
- 25 - 34
- 35 - 44
- 45 - 54
- Over 55
Field is required.
Gender
Please select
- Please select
- Male
- Female
- Prefer not to say
Field is required.
In which industry are you employed in?
Please select
- Please select
- Accounting / Auditing / Taxation
- Admin / Secretarial
- Advertising / Media
- Architecture / Interior Design
- Banking and Finance
- Building and Construction
- Consulting
- Customer Service
- Design
- Education and Training
- Engineering
- Entertainment
- Environment / Health
- Events / Promotions
- F&B
- General Management
- General Work
- Healthcare / Pharmaceutical
- Hospitality
- Information Technology
- Insurance
- Legal
- Logistics / Supply Chain
- Manufacturing
- Marketing / Public Relations
- Medical / Therapy Services
- Personal Care / Beauty
- Precision Engineering
- Public / Civil Service
- Purchasing Merchandising
- Real Estate / Property Management
- Repair and Maintenance
- Risk Management
- Sales / Retail
- Sciences / Laboratory / R&D
- Security and Investigation
- Social Services
- Telecommunications
- Travel / Tourism
- Wholesale Trade
- Others
- Unemployed / Retired
Field is required.
Which of the following best describes your job function/role?
Please select
- Please select
- Administrative
- Business Operations
- Corporate Communications / Public Relations
- Customer ServiceHuman Resources
- Engineering
- Finance / Accounting
- IT (Information Technology)
- Logistics & Supply Chain
- Marketing
- Sales / Business Development
- Production / Manufacturing
- Project Management
- Purchasing / Sourcing
- Quality Assurance
- Research and Development
- Risk Management
- Others
Field is required.
I am clear on how to set my password and log into mySPH account.
Select one that applies to you the most. 1- I am still not clear on how to set my password or log in at all. 5- I am very clear on how to set my password and log in.
Please select
- Please select
- 1
- 2
- 3
- 4
- 5
Field is required.
Overall, I am aware of what my subscription benefits are (i.e. which publications you are entitled to, features offered by each publication, subscriber exclusive benefits, etc).
Select one that applies to you the most. 1-I am still not aware of any subscription benefits at all. 5-I am now very aware of all my subscription benefits.
Please select
- Please select
- 1
- 2
- 3
- 4
- 5
Field is required.
Over the last few weeks, you have received a series of emails from us on onboarding instructions and emails detailing various subscriber benefits. How would you rate your overall onboarding experience?
Select one that applies to you the most. 1-My onboarding process to SPH Media’s subscription has not been smooth. 5-My onboarding process to SPH Media’s subscription has been very smooth.
Please select
- Please select
- 1
- 2
- 3
- 4
- 5
Field is required.
What do you think of the number of emails sent to you in the last few weeks?
Please select
- Please select
- The number of emails is too few.
- The number of emails is sufficient.
- The number of emails is too many.
Field is required.
How frequently do you think you will log in to mySPH account to read the news?
Please select
- Please select
- Everyday
- At least once a week
- At least once a month
- At least once every 3 months
- Not at all
Field is required.
Which devices would you normally use to read the news?
Tick all that apply.

Desktop/Laptop

Mobile Phone

Tablet

Print
Have you downloaded our ST app?
Please select
- Please select
- Yes, I downloaded the app during the email onboarding journey
- Yes, I downloaded the app before the email onboarding journey
- No, I have not downloaded the ST app.
Field is required.
Have you signed up for any of our E-Newsletters?
Did you know: You can get a roundup of daily and weekly headlines delivered to your inbox via our E-Newsletters? Sign up for our ST newsletter at https://www.straitstimes.com/newsletter-signup?close=true
Please select
- Please select
- Yes, I have subscribed to at least 1 E-Newsletter during the onboarding journey
- Yes, I have subscribed to at least 1 E-Newsletter before the onboarding journey
- No, I have not subscribed to any E-Newsletter.
Field is required.
What else could we do to improve your onboarding journey? Are there any other things you would have liked to see? (e.g. more information on subscribers’ features, newsletters information, etc)
Thank you for your submission.

Your valuable input will assist us in refining our user onboarding experience. We appreciate you for taking the time to share your thoughts with us.

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Thank you for your submission.